Frequently Asked Questions about DefyAging.com
- How do I order?
- How much does shipping cost?
- How can I pay? Is it safe to use my credit card?
- How do I contact Customer Service?
- Do you ship internationally?
- What is our Privacy Policy?
- How do I use a voucher or shopping spree?
- How do I find my serial#?
- How do I get a voucher or shopping spree?
1.How do I order?
It's easy to order at DefyAging.com!- When you see an item you want to buy, click on the "Buy Now" button. This places the item in an electronic shopping cart.
- After you've finished shopping, select "Proceed to Checkout" from the shopping cart page.
- In Checkout, we will ask you for your serial#, name, billing address, credit card number and shipping address.
- Next, you're shown the total amount of your order, including sales tax (UT residents only) and shipping charges. If the information is correct, click "Submit Order." If any of the information is incorrect, you can go back and adjust information on previous pages. You can also cancel the order at this point.
- Once you have looked everything over, click on "Submit Order" and a page will appear that confirms your order and gives you an order number that you can use if you need to contact us. We will also confirm your order via e-mail.
2.How much does shipping cost?
Shipping is 6% of the subtotal of your order (minimum shipping charge is $7.00).
3.How can I pay? Is it safe to use my credit card?
 All prices in our store are listed in US dollars. We accept Visa, MasterCard, American
express, and Discover.
Shopping at DefyAging.com is safe.
Every credit card purchase you make on DefyAging.com is backed by the DefyAging.com Safe, Secure Shopping Guarantee.
We guarantee that every transaction you make will be 100 percent safe.
This means you pay nothing if unauthorized charges are made to your card as a result of shopping at DefyAging.com.
4.How do I contact Customer Service?
You can email customerservice@defyaging.com or call (801)924-0850.
5.Do you ship internationally?
We are not shipping internationally at this time.
6.What is our Privacy Policy?
At DefyAging.com, we respect your personal privacy.
We will not release your name, street address, telephone number or e-mail address without your consent.
Read our full policy here.
7.How do I use a voucher or shopping spree?
Please read the Redeem Voucher and Shopping Spree section.
8.How do I find my serial#?
You will have received your serial# either by email or obtained it through your MyOffice. If you have problems or questions regarding your serial#, contact customer service at customerservice@defyaging.com or (801)924-0850 Mon-Fri 8-5 MST.
9.How do I get a voucher or shopping spree?
For information on how to get a voucher or shopping spree for DefyAging.com, click the Redeem Voucher tab.
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